Credit Control Manager

Job Description:

Job Summary:

We are seeking an experienced and proactive Credit Control Manager to oversee and manage the credit risk and receivables of our biochemical company. The role involves monitoring customer credit, ensuring timely collections, reducing overdue debts, and implementing effective credit policies aligned with business goals.

Key Responsibilities:

• Credit Assessment & Limit Setting:

• Evaluate new and existing customers’ creditworthiness through financial analysis and risk assessment.
• Establish credit limits and payment terms based on company policies and industry practices.
  • Receivables Management:
• Monitor accounts receivable aging reports and ensure timely follow-up on outstanding payments.
• Coordinate with sales and customer service teams for smooth payment recovery.
  • Collections & Dispute Resolution:
• Develop and implement collection strategies to reduce DSO (Days Sales Outstanding).
• Resolve billing disputes or payment issues with clients promptly and professionally.
  • Reporting & Analysis:
• Prepare monthly credit and collection reports for management.
• Analyze trends in customer payment behavior and recommend improvements.
  • Process Improvement & Policy Compliance:
• Ensure compliance with internal credit policies and external regulatory requirements.
• Continuously improve credit control processes and systems.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Commerce, or related field (MBA/CA preferred).
• 7+ years of relevant experience in credit control, preferably in biochemical, pharmaceutical, or manufacturing sectors.

Skills & Competencies:

• Strong analytical and negotiation skills.
• Excellent communication and interpersonal skills.
• Familiarity with ERP systems (SAP/Tally/Oracle) and advanced Excel.
• Ability to work under pressure and handle high-value receivables.
• Knowledge of industry-specific customer segments and payment cycles.

KPIs:

• Days Sales Outstanding (DSO)
• Collection Efficiency
• Bad Debts Ratio
• Dispute Resolution Time

Customer Credit Review Turnaround Time