PE & Quality Assurance Manager

Job Description:

Primary Responsibilities
Operational Excellence:
? Prepare new processes in coordination with internal stakeholders on the new tie-ups on boarded/
products developed as per regulatory framework
? Assessment of current processes across departments for identification of gaps leading to
development of efficient products
? Review current Standard Operating Processes (SOPs) assigned as per identified list and
published to stakeholders

People Capability Enhancements:
? Conduct periodic trainings on key processes before rolling them out to ensure alignment and
successful implementation

Project Management:
? Drive the current project on iTHINK through a robust tracker prepared
? Identify the iDEATOR, SME (Subject Matter Expert) and additional stakeholders as required for
discussion to conclude iDEAS either through development or closure with amicable agreement
? Prepare and publish dashboards with a set frequency
? Separately track the iDEAS under development through stakeholder connects and publish its
status/ roadblocks/ challenges etc.
? Liaison with marketing team to prepare creatives
? Campaign creation and execution

Process Audits:
? Follow the audit calendar chalked out for the Calendar Year
? Prepare Audit Scope, steps to follow pre-audit, post audit and follow-ups thereafter
? Conduct a process walkthrough with identified stakeholders
? Raise requests to IT for data extraction as required
? Analyze the data extracted to identify gaps
? Audit discussions and publication of audit reports