After Sales Executive at leading Real Estate Industry

Job Description:

Roles and Responsibilities

• MIS handling as in Collection & Customer Chart, Demand Tracker, Agreement Tracker, Collection Report & Service Tax Report.
• Executing all Post sales documentations like preparing & sending allotment letter, raising demand letters - reminder letters - interest letters, coordination for signing of agreements, issuing money receipts, preparing Possession related documents, flat handover, registration coordination with solicitor, resale nomination processing & cancellation processing.
• Follow up of concerned customers with dues and preparing weekly & monthly collection forecast.
• Liaison with collection department and putting the stocks for sale, if any cancellation happens.
• Preparation of NOC, Tripartite agreement, etc for bank loan purpose.
• Follow up with banks and other financial institutions for disbursements of payments.
• Render support and administrative services for smooth functioning of department.
• Excellent communication skills.
• Coordination with legal dept. for solving customers queries and/or banks queries for project sanctioning.
• Client Coordination and handling queries of clients.
• Register all details and transactions of customers on Software /FAR Vision.
• Liaison between project team, engineering dept. and sales team on construction status and snag issues.
• Handling customer care and customer relationship management.
• Coordinating handover process with the project team for smooth handover and solving snag issues etc.

Desired Candidate Profile

• Strong communication skills in English, Hindi and Bengali.
• Excellent negotiation skills, pleasant personality, analytical bend of mind, through in MIS.
• Superior skills in MS Office applications (Word, Excel and Powerpoint).
• Self-motivated team player.