Service Manager
1 Nos.
91508
Full Time
5.0 Year(s) To 8.0 Year(s)
4.00 LPA TO 6.00 LPA
Production / Quality / Maintenance
Industrial Products/Equipment/Machinery/Projects & Engg
B.Tech/B.E. - Mechanical
Job Description:
- Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
- Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
- Developing and implementing service strategies to enhance customer experience and meet service objectives.
- Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
- Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
- Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
- Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.
Key Skills :
Company Profile
We take our duty to act responsibly at all times very seriously through proactively managing the impacts of our activities on the environment, our people and the communities in which we operate. We work according to the guiding principles of our founding shareholders and by complying with the high standards set out in our Global Code of Conduct. In particular, we place the safety of those involved in or affected by our operations as our core organisational value, aiming to eliminate all accidents on our projects by 2020. We also take a leading role in driving change across our industry by seeking ways to reduce the effect of our operations on the environment through modernisation of traditional construction methods and practices.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.